Category: Blog

HEALTHCARE | ON-DEMAND WEBINAR: Execute a ‘digital-first’ CX strategy without increasing headcount or costs […]

Read More…

By Henry Foster January is usually the time I sit back and review the previous 12 months. Maybe it’s just me but it’s hard to believe that 2020 was only 366 days long. My conclusion – nothing has happened, yet everything has changed. Here at VoiceFoundry, 2020 included several significant milestones, one of which included […]

Read More…

VoiceDrop Architecture

Several of our customers ask us ‘how can we provide agents the ability to leave pre-recorded messages on a customers’ voicemail system’. This is also known as Voice Drop. In this article, we cover how this can be solved using Amazon Connect. What is Voice Drop? Many companies require the need to make outbound calls […]

Read More…

2020 ushered in significant change in the manner and speed at which contact centers are adapting to new business requirements along with ever changing customer behaviors. Public and private sectors have been impacted in ways not previously seen and social distancing impacts on the contact center are far reaching and long lasting. Thankfully, Amazon Connect […]

Read More…