As you know, Amazon is taking over the world. Ok maybe that’s an exaggeration but it sure does seem like it! Every day I wake up to what seems like yet another announcement that Amazon has entered a new sector and of course, within seconds, they are already dominating it. I am a proud supporter. […]
With today’s ever competing, transparent marketplace, it’s easier than ever for consumers to shop around with the touch of a button to find not only the best deal, but also the best company to do business with. Reviews, both good and bad, are readily available from a mass of one click links. So how do […]
VoiceFoundry CTI Connector now available from the Freskdesk Marketplace VoiceFoundry is passionate about partnering to create applications that drive the customer experience. We are proud to announce the availability of a VoiceFoundry CTI Connector with the Freshdesk Marketplace help desk ticketing solution that is based on the AWS Connect platform. This radical CTI Connector forges […]
Changing how businesses put the human touch into customer interactions with life-like chatbots. How do you put the humanity back into customer interaction? Over the last few years we have spent so much time and money implementing these great self-service, automated, no-agent needed solutions that we have missed the mark on what customers consider […]
