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2020 – The Never-Ending Year January 19th, 2021

Case Studies

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Voice Drop for Amazon Connect August 25th, 2020

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Connecting the Contact Center August 6th, 2020

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The ultimate callback in queue survival guide June 2nd, 2020

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Contact Flow Log Analysis with CloudWatch Insights February 18th, 2020

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Amazon Connect Improvements Big and Small February 5th, 2020

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Amazon Connect Helps AWS Partner Improve Annoying Customer Service Calls January 30th, 2020

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Amazon Connect Chat January 16th, 2020

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VoiceFoundry Announces its Consultant Listing on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace January 16th, 2020

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Recap – A Look Back at Recent Amazon Connect Announcements January 14th, 2020

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Cyara and VoiceFoundry Partner to Accelerate and Optimize Contact Center Migrations to Amazon Connect December 19th, 2019

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VoiceFoundry Announces Partnership with SynchroNet December 10th, 2019

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VoiceFoundry Achieves AWS Public Safety & Disaster Response Competency December 4th, 2019

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VoiceFoundry Achieves AWS Public Safety & Disaster Response Competency December 4th, 2019

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Powerful Partnership Creates Powerful Customer and Agent Experiences November 19th, 2019

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Amazon Connect – Extended CCP Demo November 8th, 2019

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Amazon Connect and the Agent Desktop – Improving Agent and Customer Experience November 8th, 2019

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Distance Makes the Heart Grow Fonder…But It’s Bad for Your Customer Experience! October 15th, 2019

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Cloud Migration – Build on the Opportunities October 10th, 2019

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Cognitive CX -AI Powered Insights and Amazon Connect September 23rd, 2019

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Contact Center Agent Notification – Secondary Ringtone August 20th, 2019

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Monitoring Amazon Connect With CloudWatch Dashboards and Alarms July 30th, 2019

Case Studies

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Voicemail for Amazon Connect July 12th, 2019

Recent News

VoiceFoundry and SMG Leverage Amazon Connect for New Self-Serve Contact Center Feedback and Measurement Application June 25th, 2019

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Setting up Contact Trace Records for Analysis with Amazon Athena June 21st, 2019

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Architecture of Amazon Connect from 1 to 10,000 Agents…It Grows With You! June 4th, 2019

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Doing a Cold Transfer with the Amazon Connect Streams API May 30th, 2019

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Amazon Connect Data Sources – Part 1 May 20th, 2019

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VoiceFoundry Achieves Amazon Connect Service Delivery Designation May 17th, 2019

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Amazon Connect CTI Adapter for Salesforce – What’s New & Different? May 2nd, 2019

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Get Insight from Your Call Recordings with Amazon Transcribe April 11th, 2019

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5 Non-Programming Items a Developer Needs to Know about Amazon Lex March 28th, 2019

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Agent Extension Dialing to Amazon Connect March 6th, 2019

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The Amazon Connect Quick Start Offerings February 19th, 2019

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Goodfellas to Good Partners – Contact Center as-a-Service February 12th, 2019

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VoiceFoundry Mentors University Students to Employ Lex Chatbots & Amazon Connect – Win Award January 23rd, 2019

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re:Invent 2018 – ML & AI Steal the Show December 7th, 2018

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Amazon Connect – Lambda and the Open Contact Center November 26th, 2018

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Using Kibana for your Amazon Connect Reporting November 23rd, 2018

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Amazon Connect Has Some Killer Features – Where to Go From Here? October 31st, 2018

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Advancing Amazon Connect Implementation Success October 23rd, 2018

Recent News

VoiceFoundry Achieves Advanced Consulting Partner Status in the Amazon Web Services Partner Network October 9th, 2018

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A Brief Look at the New Update Contact Attributes API September 27th, 2018

Case Studies

Case Studies

Case Studies