There is no doubt that Amazon Connect is on a trajectory to become a powerhouse in the contact center space. In true Amazon style, the product has been released in MVP (Minimum Viable Product) stages, which allows Amazon to test and learn while gathering customer feedback which then helps shape and drives the product backlog. […]
VoiceFoundry, leading consulting services provider for Amazon Connect, expanding into the United Kingdom Nottingham, United Kingdom– 23 October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a unique focus on customer experience and automation in North America, Australia and New Zealand, today announced that it is expanding consulting services for […]
Our Amazon Connect Bootcamps give you an opportunity to dive deep into the benefits of deploying the Amazon Connect cloud-based contact center solution. For more information, visit our events page to learn more. […]
Do you want to improve the customer experience of your Contact Center? Most customers today prefer to self-service; they want to get their information through a knowledgebase, wiki page, or forum posts. Millennials have grown up accustomed to email and chat rather than telephone calls. Most millennial customers are going to contact customer service directly […]
Coming back from a business trip this week, I realized it had been more than a year since our partnership with Amazon and the Connect team started. It’s incredible how much has transpired in a year and absolutely stunning the amount of welcome and reception that the platform has received from the marketplace. At launch, […]
August 25, 2017, Hurricane Harvey plummeted the coast of Texas pouring down almost 52 inches of rain on the Houston area and causing more than $180 billion worth of damages. The American Red Cross, doing exactly what they are known and relied upon to do, quickly deployed hundreds of volunteers providing food and shelter to […]
