Tag: KIA

Needing a Contact Center solution to take calls on behalf of KIA Customer Affairs, Agero selected Amazon Connect to fulfill their needs. Linkages to legacy Agero solutions relating to the CRM were imperative to the project and VoiceFoundry was able to successfully deliver results within the aggressive timeline. English, Spanish and Korean language needs were incorporated in the project as were the IVR requirements for collection and validating customer-entered information and CTI screen pop conditions. […]

Read More…