Building the Next Generation of Contact Centers
Solutions that Drive the Customer Experience
VoiceFoundry is uniquely focused on helping businesses improve customer engagement while maximizing the benefits of the cloud. We work across a wide variety of industries, creating solutions that drive interactive experiences which increase customer satisfaction and loyalty and deliver real business value. It’s our passion. Our team is specifically focused on designing and implementing solutions for Amazon Connect in addition to other Amazon capabilities that drive customer engagement.
Effortless Contact Center
Create the ultimate in customer experience by leveraging the power of Amazon Connect, a self-service, cloud-based contact center solution. We have deployed more Amazon Connect solutions than any other AWS partner and have the expertise to help you drive more value from every customer interaction.
AI and Machine Learning
Use AI & Machine Learning to enhance agent and self-service customer interactions and to take advantage of the cognitive services and proven AWS products like Amazon Lex, Polly, Reckognition and more. Incorporating AI reduces costs and increases agent effectiveness by improving the entire customer experience.
Bot and Conversational Interactions
Create a more conversational approach to customer chatbot interactions using the speech and text capabilities of Amazon Lex. Use chatbots to assist customers in performing simple tasks such as checking an account balance, changing a password, or quickly finding an order status without having to speak with an agent.