AMAZON CONNECT Transforming from functional to 21st century HEAR HOW COLLINSON DEEPENED THEIR CUSTOMER CONNECTION WITH VoiceFoundry achieves designation as an AWS MARKETPLACE SKILLED
CONSULTING PARTNER TTEC signs agreement to acquire VoiceFoundry SETTING THE FOUNDATION FOR SIGNIFICANT FUTURE GROWTH WITH AMAZON CONNECT READ PRESS RELEASE See how the Royal Borough of Windsor and Maidenhead LEVERAGED AMAZON CONNECT TO PROTECT MEDICALLY VULNERABLE RESIDENTS Deliver the ultimate customer 360 experience AMAZON CONNECT + SERVICE CLOUD A MATCH LIKE NO OTHER

Experts in delivering amazing customer experiences with Amazon Connect

We are RELENTESS in the PURSUIT of CUSTOMER SUCCESS. As one of the first AWS Partners to implement Amazon Connect in enterprise contact centres, we know how to effectively and efficiently deliver results.

We are  focused on helping customers design and deploy intelligent and dynamic customer experiences across all channels and industries, leveraging the power of Amazon Web Services for the contact centre.

 

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Building a better Contact Centre with Amazon Connect

Our expertise is uniquely focused on deploying Amazon Connect, a cloud-based enterprise contact centre solution, as well as other Amazon products that focus on creating a friction-less customer experience.

Contact Centre

Build a flexible contact centre solution that delights customers and agents.

Conversational Bots

Create conversational customer interactions using AI and chatbot technology.

AI & Natural Language

Reduce costs and increase the effectiveness of every customer interaction with AI technology.

CRM & CTI Integration

Boost customer interactions and empower agents to deliver more personalised service.

Voice Response

Design and deliver easy to use integrated interactive voice applications.

User Experience Design

Utilise data-driven methods to improve IVR experiences and effectiveness of self-service.

Get White Paper Do you have a plan to migrate your contact centre to the cloud? Are you ready for the challenges? Check out our Best Practices approach for migrating to a cloud-based contact centre with Amazon Connect. 10 Tips on Migrating to Amazon Connect Learn more Whether you’re a business executive or a savvy IT pro, leveraging Managed Services for your contact centre can make your job easier. Focus on customer satisfaction and let us take care of the rest. We offer proactive monitoring, automation and end-to-end management of your contact center infrastructure and Amazon applications.

1 Million

Over 1,000,000 and counting voice interactions of our deployed solutions supported every day.

100

With 100+ years of combined experience, VoiceFoundry is the market leader in delivering contact centre solutions leveraging the portfolio of AWS cloud products.

90+

Implemented 90+ AWS Connect systems in our first two years.

Largest

We’re the largest implementation partner of AWS Connect on the planet.

0:05

It takes just 5 minutes to launch and start taking calls with Amazon Connect.

2500+

2500+ enterprise customer experience applications have been deployed and are supported every day.

Let’s talk about what VoiceFoundry can do for your business.

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