Tag: Amazon Connect

Cloud computing companies, such as AWS, are continuously adding innovative machine learning (ML) products to their platforms. These tools can make it easy to utilize state-of-the-art machine learning models without having to develop them yourself. By utilizing Contact Lens for Amazon Connect, you gain access to Amazon Transcribe and Amazon Comprehend under the covers. Contact […]

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When fostering brand loyalty and traveler services is your business, your contact center must deliver superior customer support. In January 2020, after Collinson’s very own Chris Barrow attended a two-day Amazon Connect Bootcamp hosted by VoiceFoundry, he was sure Amazon Connect was the perfect solution to transform Collinson’s contact center from functional to 21st century. […]

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VoiceDrop Architecture

Several of our customers ask us ‘how can we provide agents the ability to leave pre-recorded messages on a customers’ voicemail system’. This is also known as Voice Drop. In this article, we cover how this can be solved using Amazon Connect. What is Voice Drop? Many companies require the need to make outbound calls […]

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