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“Your call is important, please continue to hold”…. is this really necessary? In this blog post, we discuss what is callback in queue and how to use the valuable tool. What is callback in queue? Callback in queue (CBiQ) is a technology that enables telephone callers to keep their place in queue with a q-bot, […]
Coming back from a business trip this week, I realized it had been more than a year since our partnership with Amazon and the Connect team started. It’s incredible how much has transpired in a year and absolutely stunning the amount of welcome and reception that the platform has received from the marketplace. At launch, […]
Tulsa, Oklahoma – November 21, 2017 – VoiceFoundry, a provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced the release of a CTI Connector, offering advanced integration between Amazon Connect and ServiceNow®. The CTI Connector has been certified by ServiceNow signifying that VoiceFoundry has successfully completed a set […]
What’s your approach to automation? When developing your business objectives and technology, a key component is evaluating the degree of automation offered by your technology platforms. Self-service and automated business processes often reduce costs while improving agent and customer productivity. Consider what you are doing to drive overall customer automation, expand the linkages between front-end and […]
VoiceFoundry CTI Connector now available from the Freskdesk Marketplace VoiceFoundry is passionate about partnering to create applications that drive the customer experience. We are proud to announce the availability of a VoiceFoundry CTI Connector with the Freshdesk Marketplace help desk ticketing solution that is based on the AWS Connect platform. This radical CTI Connector forges […]
